What you will Learn

How to create lasting emotional connections with customers through value-driven experiences, strategic follow-up, and reward programs.

Loyalty-building frameworks tailored for Nigerian small businesses, including tools to measure satisfaction, build trust, and nurture long-term relationships.

Course Benefits

  • Conduct a comprehensive people audit to assess skills, roles, and cultural differences.

  • Define and communicate a clear vision, culture, and integration plan.

  • Use effective communication techniques to reduce uncertainty and build trust.

  • Develop talent retention strategies for key performers and critical roles.

Course curriculum

    1. Welcome to the Course

    2. Enrolment Details

    3. Let's Get Started!

    1. Key Steps to Follow to Develop People Managing Strategy

    2. End of Lesson 1

    1. Developing People Integration Plan and Actual Management of Transition Process

    2. End of Lesson 2

    1. How to Review and Revise

    2. End of Lesson 3

    1. Course Assessment

    2. Let's hear from you

    3. Congratulations!

About this course

  • Free
  • Video Lessons
  • Expert-Led
  • Quizzes

Start Building Loyal Customer Relationships

Enroll Now

Instructor(s)

Group Head, Talent Management at Dangote Industries Limited Bukola Thomas

Bukola Thomas is a seasoned Human Resource Management Practitioner and Change Agent with a strong track record of driving growth through executive-level people strategies. As Group Head, Talent Management at Dangote Industries Limited, she oversees integrated HR systems across the Corporate Centre and subsidiaries, aligning people management with business objectives for sustainable growth. Her consultative and commercially astute approach covers talent development, total rewards, employee wellbeing, and relations, fostering environments of accountability, learning, and agility. Passionate about coaching and culture-building, she designs tailored HR frameworks that enable scalable growth for enterprises and SMEs across Africa and other emerging markets.