What you will Learn

How to create lasting emotional connections with customers through value-driven experiences, strategic follow-up, and reward programs.

Loyalty-building frameworks tailored for Nigerian small businesses, including tools to measure satisfaction, build trust, and nurture long-term relationships.

Course Benefits

  • Understand loyalty drivers in the Nigerian market

  • Create experiences that increase retention

  • Design effective loyalty and referral programs

  • Boost lifetime value and reduce churn

Course curriculum

    1. Welcome to the Course

    2. Enrolment Details

    3. Let's Get Started!

    1. Why Customer Loyalty Matters

    2. End of Lesson 1

    1. Five Pillars of Customer Loyalty

    2. End of Lesson 2

    1. Steps to Implementing Customer Loyalty Programs

    2. End of Lesson 3

    1. Course Assessment

    2. Let's hear from you

    3. Congratulations!

About this course

  • Free
  • Video Lessons
  • Expert-Led
  • Quizzes

Start Building Loyal Customer Relationships

Enroll Now

Instructor(s)

Business Coach Kemi Adeniran

Kemi Adeniran is a seasoned business and career coach with 25+ years in human capital development. As Founder of Learning Solutions Nigeria Ltd, she delivers transformative coaching and training for professionals and organizations locally and globally. Her approach blends strategy, action, and accountability—guiding clients through career transitions, leadership roles, and personal brand repositioning. She has led major initiatives like DFID UK’s Baseline Study and Nigeria’s VAIDS project, and mentors entrepreneurs via platforms like FATE Foundation. With certifications in coaching and adult learning, Kemi helps clients gain clarity, confidence, and the tools to design intentional, impactful career and business paths.