What you will Learn

How to create lasting emotional connections with customers through value-driven experiences, strategic follow-up, and reward programs.

Loyalty-building frameworks tailored for Nigerian small businesses, including tools to measure satisfaction, build trust, and nurture long-term relationships.

Course Benefits

  • Understand loyalty drivers in the Nigerian market

  • Create experiences that increase retention

  • Design effective loyalty and referral programs

  • Boost lifetime value and reduce churn

Course curriculum

    1. Welcome to the Course

    2. Enrolment Details

    3. Let's Get Started!

    1. Why Customer Loyalty Matters

    2. End of Lesson 1

    1. Five Pillars of Customer Loyalty

    2. End of Lesson 2

    1. Steps to Implementing Customer Loyalty Programs

    2. End of Lesson 3

    1. Course Assessment

    2. Let's hear from you

    3. Congratulations!

About this course

  • Free
  • Video Lessons
  • Expert-Led
  • Quizzes

Start Building Loyal Customer Relationships

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Instructor(s)