What you will Learn

Ways to apply the five stages of Design Thinking-Empathize, Define, Ideate, Prototype, and Test-to build customer-centered products and services.

Discover how Nigerian businesses are using this approach to spark innovation, improve user experience, and stay ahead of competitors

Course Benefits

  • Embed customer service into company values and operations

  • Train your team to deliver consistent, top-tier experiences

  • Improve brand perception and customer satisfaction

  • Create internal systems that promote service excellence

Course curriculum

    1. Welcome to the Course

    2. Enrolment Details

    3. Let's Get Started!

    1. How to Use Design Thinking to Develop Innovative Business Solution

    2. End of Lesson 1

    1. Five Stages of Design Thinking.

    2. End of Lesson 2

    1. Course Assessment

    2. Let's hear from you

    3. Congratulations!

About this course

  • Free
  • Video Lessons
  • Quizzes
  • Certificate

Instructor(s)

Academic Researcher, and Entrepreneurship Educator Dr. Bukola Amao-Taiwo

Bukola is a certified academic developer, researcher, and entrepreneurship educator accredited by SEDA (UK). She consults for UNESCO on Measurement, Evaluation, and Learning (MEL), designing inclusive educational frameworks. At the University of Lagos, she develops skills-based interventions for youth and academics using data-driven, design-thinking methods. Her research spans entrepreneurship education, pedagogy, and student experience. She mentors student entrepreneurs, supports women-led MSMEs, and has influenced 500+ West African niversity lecturers. As founder of the Market School, she delivers virtual entrepreneurship and climate education. Bukola collaborates with the Mandela Washington Fellowship, Bank of Industry, and others, and volunteers with key Nigerian development initiatives - Teach for Nigeria, FATE Foundation, and the Lagos State Employment Trust Fund.