What You Will Learn

How to embed excellent customer service into your team's daily habits, communication, and decision-making processes.

Strategies to train your staff, build internal service standards, and align service delivery with brand promise and business goals.

Course Benefits

  • Embed customer service into company values and operations

  • Train your team to deliver consistent, top-tier experiences

  • Improve brand perception and customer satisfaction

  • Create internal systems that promote service excellence

Course curriculum

    1. Welcome to the Course

    2. Enrolment Details

    3. Let's Get Started!

    1. What Customer Service DNA Means

    2. End of Lesson 1

    1. Pillars of a Customer-Centric Culture

    2. End of Lesson 2

    1. Course Assessment

    2. Let's hear from you

    3. Congratulations!

About this course

  • Free
  • Video Lessons
  • Quizzes
  • Certificate

Build Your Customer-Centered Culture Today

Enroll Now

Instructor(s)

Business Coach Kemi Adeniran

Kemi Adeniran is a seasoned business and career coach with 25+ years in human capital development. As Founder of Learning Solutions Nigeria Ltd, she delivers transformative coaching and training for professionals and organizations locally and globally. Her approach blends strategy, action, and accountability—guiding clients through career transitions, leadership roles, and personal brand repositioning. She has led major initiatives like DFID UK’s Baseline Study and Nigeria’s VAIDS project, and mentors entrepreneurs via platforms like FATE Foundation. With certifications in coaching and adult learning, Kemi helps clients gain clarity, confidence, and the tools to design intentional, impactful career and business paths.